Air Zimbabwe

Air Zimbabwe Flights

Frequently Asked Questions (FAQS)

Following are some of the most important Frequently asked questions about Air Zimbabwe reservations, booking, tickets and other general queries.

1. How are these fares different than buying a ticket from the airline directly?

2. How can I pay for my ticket?

3. How and when will I receive my ticket?

4. What if I need to cancel or change my ticket?

5. Can I use someone else's credit card to pay for a ticket?

6. Why does a price show and if booked, shows nothing for that specific date?

7. How do I contact you?

8. What about baggage allowance and how much is charged if the baggage exceeds the limit?

9. How do i confirm my reservation and when to check in?

10. From which terminal of Gatwick does Air Zimbabwe Flights flies?

1. How are these fares different than buying a ticket from the airline directly?
These tickets are for the most part very similar to tickets you would buy directly from the airlines.  You can request special meals, get advanced seat assignments and almost always accrue frequent flyer mileage.  An advantage is that these tickets are often refundable (with a cancel penalty). Top»

2. How can I pay for my ticket?
All rates quoted can be paid with a Credit Card / Debit Card. You can also pay the amount in our office or pay in our account.Top»

3. How and when will I receive my ticket?
Your request will be processed within 1 business day.  Your ticket will be shipped to with 5 Days via FedEx or similar service if it is a Paper Ticket.  Most tickets however are Electronic or "E" tickets.  In these cases an Email confirmation will be sent which you simply will print for check in. Top»

4. What if I need to cancel or change my ticket?
If you need to cancel or change your ticket prior to departure please contact us immediately by phone.  In certain cases the tickets are refundable minus a cancel fee.  If the ticket is refundable, the terms will be disclosed to you on the page where you enter your credit card information.  If you need to make a change before.  We will need to get the ticket back before your departure date and make the change as needed.  If changes are permitted there will be a fee assessed by the airline.  If you need to make a change after departure and this is permitted, you need to bring your ticket to the airline office or airport at your destination and they will make the change for you.  There is a change fee involved as well (usually $250) and the same booking class will have to be available to make this change.  All of the above changes are similar to what the airlines will charge if you bought a ticket from the directly.  However typically the airlines will not permit you to have your ticket refunded - which in certain cases we do offer (with the applicable penalty). Top»

5. Can I use someone else's credit card to pay for a ticket? 
Yes, but in that case you will have to send a card authorization form to our company signed by the card holder.Top»

6. Why does a price show and if booked, shows nothing for that specific date?
Our search engine is different from other search engines.  We basically show you the lowest fares that we have without taking availability into account.  The next step is then to see if the seat is available for that specific fare or not. This way you know what the lowest fare in the market is.  If it is not available you can now change dates to possibly get this fare or simply select a higher fare.  How many times have you called an airline and asked for a price for specific dates of travel.  When they quote you a price they do not tell you that if you leave the day before you may have saved GBP 500. Wouldn't it be nice to know this beforehand? We try to do this. Top»

7. How do I contact you?
Please select the contact button at the top of the page.  This will have all the information you will need to get in touch with us. Top» 

8. What about baggage allowance and how much is charged if the baggage exceeds the limit?

Baggage Information

Checked-in baggage:

Regional and Domestic

International

Hand Luggage

• The maximum weight of hand baggage is 8kgs, and each piece must not exceed dimensions of 51cmx20cmx38cm (for flight operated by B767 and B737).
• Personal items such as overcoat, walking stick, umbrella, small camera, laptops, ladies handbag, may be carried in the cabin unconditionally.
• When a baby carrycot is carried, lightweight articles such as bedding, diapers, feeding bottles and sufficient food for the journey may be carried free provided the total weight does not exceed 12 kgs.
• Sporting equipment – one is allowed 15kgs of sporting equipment  for example golf bags over and above the allowed check-in weight.Top»

9. How do i confirm my reservation and when to check in?

Reservation & Check In

Reservations Information

• Passengers are required to reconfirm their return booking within 72 hours of flight departure. This can be done by contacting the airline. Failure to reconfirm will result in cancellation of your reservation.

Check In Information

NB: All times are before scheduled departure time

Security Questions

The following are security questions asked by the check-in agents with respect to hidden dangerous goods and security procedures:

• Is this your bag?
• Did you pack it yourself?
• Has anyone given you anything to carry for him/ her?
• From the time you packed, have you left your bag unattended?
• Do you have any battery – operated items in your bag?

Prohibited items

The following items are prohibited to be carried in passenger’s bags:

• Compressed gases – such as butane, oxygen, liquid nitrogen, aqualung cylinders.
• Corrosives – such as acids, alkalis, mercury and wet cell batteries.
• Explosives – munitions, fireworks and flares
• Flammable liquids and solids – such as lighter fuel, matches, paints, thinners and firelighters.
• Radioactive material
• Brief cases and attaché’ cases with installed alarm devices
• Oxidizing materials – such as bleaching powder and peroxides.
• Poisonous and infectious substances such as insecticides, weed killers and live virus materials
• Hand Luggage: the following items are not allowed to be carried in hand luggage they should be placed in checked-in baggage: catapults, household cutlery, knives, penknives, envelope openers, razor blades, tradesman’s tools , darts, scissors, knitting needles sporting bats and horse whips.
• NB- Medicines and toiletries in limited quantities, which are necessary or appropriate for the passenger during the journey, such as hairsprays, perfumes and medicine containing alcohol, may be carried. Many of these listed articles can be carried as cargo provided they are packed in accordance with cargo regulations.Top»

10. From which terminal of Gatwick does Air Zimbabwe Flights flies?
Air Zimbabwe Flights flies from South Terminal of London Gatwick Airport.. Top» 

If you have any more questions regarding any thing about Air Zimbabwe.

Call 0129 322 6510 to know more.